Energy suppliers are still ‘bullying’ customers over smart meters even though they are not compulsory

Energy suppliers are still ‘bullying’ customers over smart meters even though they are not compulsory

  • Wording of letters used by energy providers is angering paying customers 
  • Smart meters are being installed in an ambitious Government drive to have them in every home by the end of next year

Big energy suppliers are continuing to send letters to customers ‘bullying’ them into taking out smart meters even though they are not compulsory.

The correspondence has angered some customers, who believe the wording used is at best misleading.

The latest major supplier to use such tactics is Eon. It has been firing off mailings stating in bold: ‘We need to change your meters.’

Pressure: Big energy suppliers are continuing to send letters to customers ‘bullying’ them into taking out smart meters

 

Pressure: Big energy suppliers are continuing to send letters to customers ‘bullying’ them into taking out smart meters

It then says: ‘Your electricity and gas meters are old models that we need to replace with free self-reading smart meters.’ It goes on to say: ‘We have an obligation to install smart meters for our customers.’

Smart meters are being installed in an ambitious Government drive to have them in every home by the end of next year.

He says: ‘I have seen in my work how easily electronic units can be interfered with and passwords cracked.’

Last week, Eon told The Mail on Sunday: ‘We are obliged to install smart meters for our customers as part of the Government-led nationwide upgrade. Smart meters offer a number of benefits for customers, including bringing an end to estimated bills and enabling people to gain a better understanding of their energy use.

‘While the obligation to install smart meters is mandated, we make it clear to all customers that if they do not want a smart meter at this time, they can contact us.’

Eon has now written to Ralph, confirming he has been taken off its smart meter list, thus excluding him from further smart meter marketing material. But just for six months, after which it will once again be able to bombard him with mailings urging him to have installed a meter he does not trust.

Mark Todd, co-founder of energyhelpline, says the smart meter scheme should be paused until suppliers can guarantee that only meters using the latest technology (called Smets 2) will be installed.

He says: ‘I have seen in my work how easily electronic units can be interfered with and passwords cracked.’

Last week, Eon told The Mail on Sunday: ‘We are obliged to install smart meters for our customers as part of the Government-led nationwide upgrade. Smart meters offer a number of benefits for customers, including bringing an end to estimated bills and enabling people to gain a better understanding of their energy use.

‘While the obligation to install smart meters is mandated, we make it clear to all customers that if they do not want a smart meter at this time, they can contact us.’

Eon has now written to Ralph, confirming he has been taken off its smart meter list, thus excluding him from further smart meter marketing material. But just for six months, after which it will once again be able to bombard him with mailings urging him to have installed a meter he does not trust.

Mark Todd, co-founder of energyhelpline, says the smart meter scheme should be paused until suppliers can guarantee that only meters using the latest technology (called Smets 2) will be installed.

 

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