Woman, 70, says energy bills ‘almost doubled’ after smart meter installation – and now she wants it removed
A 70-year-old OAP from the North East had the meter installed at her home for gas and electricity in November
A woman’s energy bills have almost doubled after she installed a smart meter, she has claimed.
A 70-year-old OAP from the North East had the meter installed at her home for gas and electricity in November.
Rose Hamilton now claims her bills have rocketed since the meter was put in by Scottish Power.
And she wants the device taken out.
Rose, of Longbenton, Newcastle, said: “I have dual fuel with Scottish Power.
“They installed a smart meter in my home in November and then my nightmare began.
“I think I’m paying for the street because the bills are so high.”
“Scottish Power has demanded £505 for gas and £496 for electricity.
“I didn’t think a family would use this amount, never mind a 70-year-old living on her own who goes to bed at 8pm, doesn’t leave the heating on, and cooks very rarely.
“I have asked Scottish Power to take the meter out.
“The first lady I spoke was very understanding, put me on hold, but never came back.
“The same happened with a second lady.
“A man who I spoke to said they wouldn’t take it out but later made an appointment.
“Then I had a voicemail message saying they had cancelled the appointment.”
Rose has been told that a new appointment will be made but has not been given any dates, Chronicle Live reports.
She mas made a complaint to the ombudsman.
“Choosing not to have a smart meter may mean you don’t have access to all the available tariffs on the market, some of which could be cheaper.”
Smart meters cannot usually be taken out but they can be put into a “dumb” mode which effectively means the smart functionality will no longer work.
A spokeswoman for Scottish Power said they could not comment because Rose had made a complaint to the ombudsman and they would have to wait until the findings came through.